Skip to main content

TRAI guidelines to regulate unsolicited commercial Calls and messages

To regulate unsolicited commercial call and messages TRAI has notified "The Telecom Commercial Communication Customer Preference Regulations, 2010" which came into force from 27th September, 2011.
Under this regulation Customers (landline and mobile) who do not want to receive commercial communications can dial or SMS to 1909 (toll free) and register in either of the two categories:

1) Fully Blocked Category- stoppage of all commercial Calls/SMS .For this one has to write "START 0" and send it to 1909
2) Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS from one of the opted preferences. For this one has to send SMS 'START' with one or multiple options from the list of seven categories.

There are at present 7 preferences to choose from- 
1)Banking/Insurance/Financial Products/Credit Cards, 
2) Real Estate,
3) Education, 
4) Health, 
5) Consumer goods and automobiles, 
6) Communication/Broadcasting/Entertainment/IT,
7)  Tourism.

For example: To receive messages relating to only Health products, then send SMS "START 4" to 1909. Similarly, for receiving messages relating to Real Estate and Education, send SMS "START 2,3" to 1909.

On successful registration an SMS confirming exercised options and a Unique Registration Number within 24 hrs. The registration will be effective within 7 days of placing the request with the service provider. 

Furthur all commercial calls will come from number starting with 140 and only between 9am to 9pm. Also, in order to control the possibility of SMS packages (those allow a very large number of SMS per day) to be used by the telemarketers for sending large number of SMSs from a normal telephone number, a limit of 100 SMS per day per SIM has been laid down under these regulations except on blackout days. 

For the convenience of subscribers, the TRAI has made it mandatory for all operators to set up a facility for registration of complaints of customers regarding receipt of unsolicited commercial calls either through voice calls or SMS, which will be toll free. The new regulations have provisions of hefty penalty of up to Rs.2.50 lakh on erring telemarketing companies and blacklisting of habitual offenders.

Comments

  1. was it neccessary to put limitations on sms packages?
    It was good to restrict unsolicited calls or texts..

    ReplyDelete
  2. Limitations on sms package is widely debated...i think govt should make a way out to allow normal consumers to use unlimited sms package

    ReplyDelete

Post a Comment

Popular posts from this blog

कर्ण और कृष्ण का संवाद - रामधारी सिंह 'दिनकर'

Following is excerpt from poem Rashmirathi written by Ram dhari singh dinkar. Karna reply to Krishna when he told story of his birth and ask him to join pandava side. सुन-सुन कर कर्ण अधीर हुआ, क्षण एक तनिक गंभीर हुआ,  फिर कहा "बड़ी यह माया है, जो कुछ आपने बताया है  दिनमणि से सुनकर वही कथा मैं भोग चुका हूँ ग्लानि व्यथा  मैं ध्यान जन्म का धरता हूँ, उन्मन यह सोचा करता हूँ,  कैसी होगी वह माँ कराल, निज तन से जो शिशु को निकाल  धाराओं में धर आती है, अथवा जीवित दफनाती है?  सेवती मास दस तक जिसको, पालती उदर में रख जिसको,  जीवन का अंश खिलाती है, अन्तर का रुधिर पिलाती है  आती फिर उसको फ़ेंक कहीं, नागिन होगी वह नारि नहीं  हे कृष्ण आप चुप ही रहिये, इस पर न अधिक कुछ भी कहिये  सुनना न चाहते तनिक श्रवण, जिस माँ ने मेरा किया जनन  वह नहीं नारि कुल्पाली थी, सर्पिणी परम विकराली थी  पत्थर समान उसका हिय था, सुत से समाज बढ़ कर प्रिय था  गोदी में आग लगा कर के, मेरा कुल-वंश छिपा कर के  दुश्मन का उसने काम किया, माताओं को बदनाम किया  माँ का पय भी न पीया मैंने, उलटे अभिशाप लिया मैंने  वह तो यशस्विनी बनी रह

Scheme for creation of National Optical Fiber Network for Broadband connectivity of Panchayats

The Union Cabinet recently approved a scheme for creation of a National Optical Fiber Network (NOFN) for providing Broadband connectivity to Panchayats. The objective of the scheme is to extend the existing optical fiber network which is available up to district / block HQ’s level to the Gram Panchayat level initially by utilizing the Universal Service Obligation Fund (USOF). The cost of this initial phase of the NOFN scheme is likely to be about Rs.20,000 crore. A similar amount of investment is likely to be made by the private sector complementing the NOFN infrastructure while providing services to individual users. In economic terms, the benefits from the scheme are expected through additional employment, e-education, e-health, e-agriculture etc. and reduction in migration of rural population to urban areas. As per a study conducted by the World Bank, with every 10% increase in broadband penetration, there is an increase in GDP growth by 1.4%. NOFN will also facilitate implemen

किसको नमन करूँ मैं भारत? - Kisko Naman Karu Mein Bharat?

A poem dedicated to the nation written by Ramdhari Singh "dinkar"... तुझको या तेरे नदीश, गिरि, वन को नमन करूँ, मैं ? मेरे प्यारे देश ! देह या मन को नमन करूँ मैं ? किसको नमन करूँ मैं भारत ? किसको नमन करूँ मैं ? भू के मानचित्र पर अंकित त्रिभुज, यही क्या तू है ? नर के नभश्चरण की दृढ़ कल्पना नहीं क्या तू है ? भेदों का ज्ञाता, निगूढ़ताओं का चिर ज्ञानी है मेरे प्यारे देश ! नहीं तू पत्थर है, पानी है जड़ताओं में छिपे किसी चेतन को नमन करूँ मैं ? भारत नहीं स्थान का वाचक, गुण विशेष नर का है एक देश का नहीं, शील यह भूमंडल भर का है जहाँ कहीं एकता अखंडित, जहाँ प्रेम का स्वर है देश-देश में वहाँ खड़ा भारत जीवित भास्कर है निखिल विश्व को जन्मभूमि-वंदन को नमन करूँ मैं ! खंडित है यह मही शैल से, सरिता से सागर से पर, जब भी दो हाथ निकल मिलते आ द्वीपांतर से तब खाई को पाट शून्य में महामोद मचता है दो द्वीपों के बीच सेतु यह भारत ही रचता है मंगलमय यह महासेतु-बंधन को नमन करूँ मैं ! दो हृदय के तार जहाँ भी जो जन जोड़ रहे हैं मित्र-भाव की ओर विश्व की

Few lines by me for my Dearest sister

At the age of one year.....   I knocked the heaven's door.... God asked " My son , r you not happy on the beautiful earth where you have your angel mother and divine father" I replied " But i don't have anyone like other children to play with and spend time " God Said " Don't worry , I will make sure that you have the best sister on the earth " Two days later i again knocked the door..... God asked " now what happened" I replied " I need a friend too as other people on the earth have" God said " My dear son, your sister will be your best friend" Down the line after many years ...during my teenage I once again knocked the door..... God asked " r u still unhappy " I replied " I am very happy with my life but there is no one around m to understand me and my thoughts " God said " oh !! that's not a problem , it will b again your sister, who shall unders